The Operational Manager must have great communication skills, be personable and friendly. Be able to step into a position to play a major role in daily operations, and making sure the play space is running smoothly and meeting customer expectations. The manager will also oversee staff and makes sure enough staff is available to meet the needs of the customers.
Responsibilities
Assist the Director to oversee the staff and makes sure employees report to work on time
Oversee scheduling and making sure enough staff is on deck to support customers
Oversee that all departments are running smoothly throughout the day, including the play space, café, workshops and all events
Complete opening and/or closing procedures, as directed by the Director
Assist in the set-up and execution all events, and parties
Work in the point of sale (POS) system
Ad hoc duties as needed to support a happy Kids Ground for employees and the customers
Reports to the Director of Operations
Skills
Excellent communication and customer service
Experience leading a team
Available to be flexible with schedule, including weekends and evenings